Down right now
Wingline Rapid Continuity
Emergency continuity for Microsoft 365 — working again within hours.
In brief
Wingline Rapid Continuity is a fixed-fee emergency engagement for organizations whose Microsoft 365 is down. Within hours we stand up temporary email and messaging outside Microsoft, restore access to critical files, and run staff, customer and executive communications. It costs $2,500 for up to 25 users or $5,000 for up to 100 users.
Pricing: $2,500 (up to 25 users) · $5,000 (up to 100 users)
Why it matters
When Exchange Online, Teams or SharePoint are unavailable, the business still has to send invoices, answer customers and brief its leadership. Rapid Continuity gives you an independent, secure working environment while Microsoft recovers — then an orderly cut-back so nothing is lost.
What's included
- Temporary email outside Microsoft, with inbound mail queued instead of bounced
- Out-of-band messaging channel for staff (chat, SMS and a private status page)
- Alternate access to critical files from backup or designated libraries
- Identity break-glass review so administrators are never locked out
- Ready-to-send templates for staff, customers, partners and regulators
- Hourly executive status updates until service is restored
- Orderly cut-back to Microsoft 365 with mail reconciliation
- Post-incident report and SLA-credit evidence pack
Frequently asked questions
What should I do if Microsoft 365 is down right now?
Confirm the incident on the Microsoft 365 Service Health dashboard, switch staff to an out-of-band channel, and protect inbound mail from bouncing. Wingline Rapid Continuity does all three for you within hours, for a fixed fee.
How quickly can Wingline get us working again?
Most organizations have temporary email and messaging within hours of engagement. Exact timing depends on DNS access and the number of users.
Will we lose email sent to us during the outage?
Not if mail is queued correctly. We configure inbound routing so messages are held or delivered to temporary mailboxes, then reconciled when Microsoft recovers.
Do we have to leave Microsoft 365?
No. Rapid Continuity is temporary and runs alongside your tenant. When Microsoft restores service we cut back and hand over a report.
What does it cost?
$2,500 for up to 25 users and $5,000 for up to 100 users, fixed fee. Larger organizations are quoted individually.