Microsoft 365 emergency continuity
If Microsoft 365 is down, your business doesn't have to be.
Wingline stands up temporary email and messaging outside Microsoft within hours, restores access to critical files, and runs your staff, customer and executive communications — for a fixed fee.
- Backed by an 18+ year IT and cybersecurity firm
- Fixed-fee emergency engagements
- Runs independently of Microsoft infrastructure
- Orderly cut-back, nothing lost
Continuity console
Illustrative- Inbound emailQueued → delivering to temporary mailboxes
- Staff channelLive — chat and SMS
- Critical filesAvailable read-only
- IdentityBreak-glass verified
- Executive updateNext update on the hour
The first hour
What should you do when Microsoft 365 is down?
Keep people communicating, keep mail from being lost, and keep leaders informed. In that order.
- 01
Confirm and declare
Check the Microsoft 365 Service Health dashboard and declare an incident internally so everyone works from one plan.
- 02
Open a second channel
Move staff to an out-of-band chat and SMS channel that does not depend on Teams or Outlook.
- 03
Protect inbound mail
Queue or redirect inbound email so customers' messages are held, not bounced.
- 04
Brief on a cadence
Send customers and executives short, factual updates at fixed intervals until recovery.
Down right now
Wingline Rapid Continuity
Wingline Rapid Continuity is a fixed-fee emergency engagement for organizations whose Microsoft 365 is down. Within hours we stand up temporary email and messaging outside Microsoft, restore access to critical files, and run staff, customer and executive communications. It costs $2,500 for up to 25 users or $5,000 for up to 100 users.
- Temporary email outside Microsoft, with inbound mail queued instead of bounced
- Out-of-band messaging channel for staff (chat, SMS and a private status page)
- Alternate access to critical files from backup or designated libraries
- Identity break-glass review so administrators are never locked out
- Ready-to-send templates for staff, customers, partners and regulators
- Hourly executive status updates until service is restored
More than 100 users? Get a same-hour quote.
After the outage
Make sure it never stops the business again.
Independent backup keeps your data reachable. A warm standby makes the next switch-over a matter of minutes. And we help you claim the service credits you are owed.
Wingline Backup
Independent backup for Microsoft 365 and Google Workspace, powered by SpinOne.
$9/user/mo
Learn moreStandby Fallback
A warm-standby email and collaboration environment, ready when you need it.
$1,500 + $50/user, then $250/mo · $375/mo · $500/mo
Learn moreSLA Credit Claim Assistance
Document the impact. Prepare the claim. Recover what you are owed.
$500
Learn moreNot affected this time?
Outage Readiness Review
The Outage Readiness Review is a fixed-fee assessment of how your organization would operate if Microsoft 365 failed. We map dependencies, test break-glass access and deliver a prioritized continuity plan. It costs $1,995 for up to 25 users.
$1,995 fixed
Book a reviewOur approach
Intelligence
We watch Microsoft service health and your own signals, so decisions are made on facts — not rumor — from the first minute.
Security
Continuity never weakens your posture: break-glass access is controlled, temporary systems are hardened, and every action is logged.
Resilience
Designed, rehearsed and measured. Every engagement ends with a report and a plan that makes the next incident smaller.
Platform services
Diversify how your teams work.
Frequently asked questions
What should I do if Microsoft 365 is down?
Confirm the incident on the Microsoft 365 Service Health dashboard, move staff to an out-of-band communication channel, and make sure inbound email is queued rather than bounced. Then brief customers and executives on a fixed cadence. Wingline Rapid Continuity handles all of this for a fixed fee.
How do I keep email working during an Exchange Online outage?
Route inbound mail to a temporary, independent platform or a spooling service so it is held instead of lost, and give key staff temporary mailboxes to send from. When Exchange Online recovers, mail is reconciled back into your tenant.
Can I get a refund for a Microsoft 365 outage?
Microsoft offers service credits rather than refunds when monthly uptime falls below its Online Services SLA commitment. Your administrator must submit a claim with evidence; Wingline's SLA Credit Claim Assistance prepares it for $500.
Who is behind Wingline?
Wingline is a continuity brand backed by an IT and cybersecurity firm with more than 18 years in business. Engagements are delivered by experienced engineers.
Speak with a continuity engineer.
Tell us your user count and what is affected. We will respond with a plan and a fixed price.